Cancellation Policy

Cancellation Policy PDF

Standard Cancellation Form PDF

Customers, who are also consumers, can withdraw from a distant contract or an off-premises contract within 14 day without given reason for the withdrawal.

The following contains the legally required information on the requirements and consequences of the right of cancellation for consumers:




Cancellation rights


You have the right, within 14 days without given reason and without penalty to withdraw from this contract.


The statutory cancellation period is 14 days starting from the day when you or a third party, who is not the carrier, has taken possession of the items or, in the case of part deliveries, the final item. This cancellation rights must be exercised by informing us,


Megasus Horsetech GmbH

Office Graz

Klosterwiesgasse 40

A-8010 Graz



by means of an unequivocal declaration (e.g. by a letter sent by post, fax or e-mail) of your decision to cancel this contract. To this end you may use the standard cancellation form. However, this is not obligatory.


To observe the cancellation period, it is sufficient for you to send the statement of your wish to exercise your cancellation rights before the expiry of the cancellation period.


Consequences of cancellation

If you cancel this contract, we have to return to you any payments which we have received from you, including delivery costs (with the exception of any supplementary costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), without delay and at the latest within fourteen days from the day on which notice of your cancellation of this contract was received by us. For this repayment, we shall use the same means of payment you employed for the original transaction, unless expressly agreed otherwise with you; on no account will you incur any financial charge on our part on account of this repayment.


We may refuse any repayment until we have received back the goods or until you have provided proof that you have sent back the goods depending on whichever is earlier.


You must send back or hand back the goods without delay, and in any case at the latest within fourteen days from the day you informed us of the cancellation of this contract, to:


Megasus Horsetech GmbH

c/o Schenker & Co. AG

Griesauweg 27-29

6020 Innsbruck, Austria


The time limit is observed if you dispatch the goods before the end of the fourteen-day period.


You bear the direct costs of returning the goods.


You shall only be liable for any loss in value of the goods if this loss in value is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.



Exemption to the Right of Cancellation

The cancellation right does not exist in the case of the following contracts unless the parties have agreed otherwise:

  • Contracts for the delivery of goods if these by reason of their nature have been inseparably intermixed with other goods after delivery;
  • Contracts for the delivery of goods which are not pre-manufactured and the specification for the production of which is determined by the individual choice of the customer or which are clearly customized for the individual needs of the customer;
  • Contracts for the delivery of sealed goods which for reasons of health protection or hygiene are not suitable for returning if the sealing has been removed after delivery;
  • Contracts for delivery of goods whose price is dependent on market fluctuations, which MEGASUS has no influence and which may occur within the cancellation period.