Ordering Process

Ordering process – How can I place an order for my Megasus Horserunners?

 

  1. Shopping Cart

    Please select the item/s that you would like to order and click the button “Add to cart”. Your selection will then be added to your shopping cart. You can change your selection at any time before completing your order, change the quantity, remove an item by clicking the icon “remove item”, or cancel the order process. Click the button “Proceed to Checkout” to proceed to the next step in the order transaction.

     

  2. Checkout

    Sign in with your email and password, if you already have a customer account. Otherwise, please register as a new customer. Your information will be collected, saved and processed when you log in under observance of the data protection laws (see General Terms and Conditions, Sec. 5 Data Protection). There will be no usage or passing on of information to third parties. By clicking the button “Login” or “Continue”, you can proceed to the next step in the order transaction.

     

  3. Check billing and shipping address

    Please verify your billing address. If you select the option “ship to a different address”, you can send your order to a different address. Click “Continue” to proceed to the next step in the order transaction.

     

  4. Select shipping method

    Please select your preferred shipping method. Click “Continue” to proceed to the next step of the order transaction.

     

  5. Select payment method

    Please select your preferred payment method and to pay, we offer the following payment methods:

    Credit Card

    We accept MasterCard, VISA and American Express.

    For payments via Credit Card, we use the encryption technology “Secure Socket Layer” (SSL) connection for safe transferring of customer data to the payment service provider BS PAYONE GmbH (www.payone.com) during the ordering process. The credit card information will be immediately verified online. Your credit card information will not be stored by us. After the transaction is authorized by the credit card company, we will proceed with your order and you will receive an order confirmation from us to the provided E-mail address.

    We will send the goods within the given shipment period. At the earliest, we will charge your card on the same day that the order ships.

    If any inconsistencies arise regarding the collected sum, the sum of the invoice or the shipped goods, please contact our customer service at service@horserunners.com. We will resolve any issues immediately. That way, the rebooking of the payment to your credit card is not necessary. The sum of the order will only be reserved on your credit card first, and therefore it will not be withdrawn right away. Your credit card will only be charged once your items are sent. It is your responsibility to bear the costs incurred as a result of repayment of the payment transaction.

    SOFORT Bank Transfer

    For payments via SOFORT bank transfer you will need to fill out the payment form and send it to SOFORT GmbH within the order process and make the payment directly there. You can sign in with your online-banking login data. The information is transmitted encrypted to the online banking service.

    You can use SOFORT bank transfer with an online-capable checking account which most banks use. No registration is required to use SOFORT bank transfer.

    We will inform you immediately regarding the payment process and ship the goods upon receipt of the payment confirmation.

    This payment method is available in the following countries: Germany, Austria, Switzerland and The Netherlands. More information about SOFORT bank transfer can be found under https://www.sofort.com/ger-DE/kaeufer.

    Giropay

    When paying with giropay you will be forwarded to your online banking site during the order process. After you enter your account details and PIN, a pre-filled and unchangeable bank transfer will open. All you need to do is enter your TAN.

    To use the payment method giropay, you need an account that is activated for online banking with a PIN and TAN from a participating German bank.

    For technical reasons, only delivery to a German address is possible.

    Advance Payment

    Upon completion of your order, you will receive an order confirmation by E-mail. This contains the data required for your transfer. The payment is to be made to our payment service provider’s, BS PAYONE GmbH, specified escrow account.

    Account holder: BS PAYONE GmbH
    IBAN: DE87 2107 0020 0022 5201 20
    BIC: DEUTDEHH210
    Account number: 0022520120
    Bank code: 21070020
    Bank: Deutsche Bank AG

    Please make sure to include the indicated payment reference in the field provided. This is the only way to ensure that your payment is correctly assigned.

    As soon as your payment has been received by us in full and is successfully assigned to your order, we will promptly ship your order.

    Please note that foreign bank transfers can incur fees that must be fully paid by the customer. We can send your order as soon as the invoiced amount has been received by us.

     

  6. Complete ordering process / General Terms and Conditions, Cancellation Rights

    You will receive an overview of your order: the selected products, the shipping and the billing address and your contact details. Please verify, if all the information is correct and read the General Terms and Conditions agreement and the cancellation policy. To carry on with your order, you must consent to the Terms of service and the cancellation policy (check the box).

    To complete your order, click the button “Order with obligation to pay”. With this, you are giving a legally binding offer.

     

    Cancellation Rights for consumers

    All information regarding cancellation can be found in the cancellation policy and in our General Terms and Conditions.